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CUSTOMER CARE

At Pink Pots, we are committed to providing excellent customer service and ensuring that your experience with us is positive and enjoyable.

 

Our Promise to You:

  • We aim to respond to all customer inquiries within 1-2 business days.

  • We handle all orders, returns, and concerns fairly and with care.

  • We value your feedback and use it to improve our products and services.

 

Contacting Us:
If you have any questions, concerns, or need assistance, you can reach us via:

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Order Issues:
If there’s an issue with your order, please contact us as soon as possible. We will do our best to resolve it quickly and to your satisfaction.

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Bespoke & Preorder Items:
Please note that bespoke or preorder items take extra time to create. We will keep you updated throughout the process and are always here if you have questions.

Your Satisfaction Matters:
We want you to love your purchase. If you’re not happy, please get in touch — we’ll do everything we can to make things right.

PRIVACY & SAFETY

Privacy Policy

Last updated: 7th July 2025

Pink Pots is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal data:

  • Contact information: such as your name, email address, phone number, and postal address.

  • Booking details: including workshop preferences and availability.

  • Payment information: (processed securely via our payment provider – we do not store card details).

  • Communication data: such as emails, messages, or enquiries.

  • Website usage data: such as IP address, browser type, and browsing behaviour 

2. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide customer support.

  • Manage bookings and deliver services.

  • Send important updates related to your booking or our services.

  • Improve our website and services.

  • Comply with legal and regulatory obligations.

3. Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases:

  • Consent: where you have given clear permission.

  • Contractual necessity: to provide the service you’ve requested.

  • Legal obligation: where processing is required by law.

  • Legitimate interests: for business purposes that do not override your rights.

4. Data Sharing

We do not sell or rent your personal data. We may share your information with:

  • Service providers who support our website or payment processing.

  • Delivery services (e.g., Royal Mail or courier companies) if we are sending your fired pottery pieces.

  • Regulators or legal authorities when required by law.

All third parties are required to handle your data securely and in accordance with UK GDPR.

5. Data Retention

We retain personal data only for as long as necessary:

  • Booking and contact data: retained for up to 6 years for legal and tax purposes.

  • Mailing list (if applicable): retained until you unsubscribe.

6. Your Rights

You have rights under the UK GDPR, including the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to processing or request restriction.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, please contact us at: [pinkpotsshop@outlook.com]

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PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
Contact
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